Blog
Name dropping
For those who have been here a while, you might have noticed that I recently got rid of my company name and now just go by my name. Or maybe you didn’t notice. And that’s part of the point. There are a couple of reasons I tossed the company name and just...
Photo Shoot Flex: Tips for Shooting During Covid
We are building major muscle. I’m talking full-on, UFC-type training is happening right now across the industry. Tasks that were once easy – or at least easy in the sense that you’d done it a million times and knew how to stave off potential challenges that...
Marketing for Future Post-Covid Guests
Industry leaders, including myself, took part in a first for the hospitality industry on April 30th– a fully virtual industry conference. Hosted by Long Live Lodging, the LodgingStream conference provided for panel discussions on several timely issues facing hotel...
Hotel Marketing During the Coronavirus Crisis: A Guide for Communication Today and Turnaround Preparedness
We are spiraling, trying to catch our breath. Just days ago, I gave advice to hotels on making the most of marketing to fight diminished demand, but with many hotels and resorts forced to suspend operations, that advice is already pretty much out the window. Whether...
Hotel Marketing Tips for Driving Immediate Leisure Revenue
The travel industry is reeling from cancellations being attributed to fears surrounding coronavirus. To help offset some of the lost revenue, I’ve put together a few marketing tips to help hoteliers drive immediate leisure bookings.
Presentation Alert: Build Marketing Campaigns that – Actually! – Drive Revenue
Hoodie? Check Rain boots? Check Dutch Brothers non-fat grande latte? Check I’m road-tripping up to Seattle this February 19-21 to teach independent hotel junkies how to drive more direct bookings using their marketing arsenals. Check out the full “official”...
Dispelling Rev Mgt + Mkt Myths with Mike Medsker
Fifteen years in the business will get you a lot of friends - many I rarely get to hang out with so much these days. So when Mike Medsker and I discovered we'd be in the same city at the same time, we decided to get together and talk a little shop. I first came to...
Cheers! 5 Things to Do Now to Optimize New Year’s Eve
New Year’s Eve is still three months away, but to make the most of the revenue opportunity it can bring, property teams need to jump into action now. Here’s where to start. Set goals at different levels. Maybe your team’s goal is to increase market share in Total...
Join Me at HSMAI’S Revenue Optimization Conference this Summer!
Giddyup! I'm tickled to be a presenter at the 2018 HSMAI Revenue Optimization Conference in Houston June 19-20, speaking on the topic of Closing the Marketing Gaps for Performance Optimization: It’s a match made in heaven, so why aren’t more hotel management companies...
xoxo for the North Cascades
If you’ve been following along in the Notebook here, you’ve seen that I’ve become a little obsessed with visiting national parks and forests. Since Jason and I moved to the west coast a couple years ago, we’ve gotten six parks under our belts including Olympic...
Out Of The Office, Into The Woods
Inspiration for the next big getaway comes from the least expected places. Did I ever think I’d find ideas for my next travel adventure from a clothing company? No. That’s where I found it, though. After a pretty successful birthday outing to the Willamette National...
Getting Personal Online (Link to Webinar)
Digital personalization is making its way to the industry mainstream. Finally. Personalizing web content to the user is no easy task, and it doesn’t come cheap. Done properly, though, it can reap big rewards. When I was Marketing Director at Wild Dunes Resort, we...
Walking the Tightrope
OTAs... As a hotel marketer, I love to loathe them. They claim to be partners to hotels, but I claim they steal potential guests from hotels and they make a hotel’s marketing budget less efficient, among other things. As if hotels aren’t giving up enough by...
Out of Office
Jason and I took the day off yesterday to celebrate his birthday with a hike in nearby Willamette National Forest in the Cascade Mountains. It’s about an hour or so east of Eugene and an easy – and pretty – drive. So we packed a lunch, put on our hiking shoes, and...
Buzzworthy
Postings have been sparse lately, and that’s because I’ve been a busy little bee with work and a little writing here and there. Weekdays are full of conference calls and task lists, and the weekends have quickly become monopolized with hunting for the perfect plot of...
The Sweetness
Life’s little happiness comes in all types of packages. This week I received a sweet surprise – a thank you gift from a client. I’m considering it my very first Valentine of the season. I’ve been working for Lansdowne Resort for about five months now while they find...
Oceans of Possibility in 2015
Earlier this week, I had the honor of attending a Destination Hotels sales and marketing conference at Terranea Resort, one of the 45 hotels and resorts Destination manages across the US. The property is celebrating its 5th anniversary, and what a difference five...
Stepping Into the Non-Profit World for OSLC
Hospitality marketing has been my bailiwick for the last decade or so, but when the team at the Oregon Social Learning Center approached me last spring to help them build a new web site, I jumped at the opportunity. OSLC is a non-profit agency dedicated to conducting...
Project Upload: Integrating Videos into Sales Proposals
The good folks at Bluebuzzard, a provider of hotel sales proposal solutions, recently asked me to help them increase sales of their Premium Media package. This package is an add-on to their current sales proposal solution and gives sales teams the ability to easily...
Last Stop on the Oregon Trail
It’s been a few days since my last post, and we’ve packed a lot into that time. We’d officially arrived in the Pacific Northwest when we crossed the state line at Spokane. We stayed one night in civilization at the Davenport Hotel before heading into the forest of...
Mad Crush on Montana
Here’s the decision I’ve made: If this Oregon thing doesn’t work out, I’m headed to Montana. Jason can come if he wants. I love this place. We arrived Friday night after a later start than we wanted. We had a 7+ hour drive to our stop in Montana. We’d go through some...
Little Treasures from South Dakota
The last few days have been jam-packed, and I'm a little behind in my posts. Going through all the photos from South Dakota (Thursday – Saturday) was a pretty daunting task. I took a decent stab at it, though, trying hard along the way to make sure I wasn’t going to...
Prairieland in Photos
Night-before-last we stopped in Bennington, Nebraska - just over the state line. The town is about 20 miles northwest of Omaha, and I’d booked us in a BnB there. We pulled up at the house around 7pm and were welcomed by Gordon and Linda Oft – proprietors all around...
rolling through the heartland
We’ve loved driving through Iowa. We stopped overnight in Iowa City – home of the University of Iowa - and got to take in some of the sites. It’s definitely a college town, which in this case amounted to good food and shopping. Photos from the last couple of days......
Family First
I announce the start of this great venture west then there’s radio silence from my end for a few days, but for good reason. We’ve been spending the last few days getting in quality time with family. We drove from Charleston to Easley, SC, to stay with Jason’s parents...
Day 1 – Exit Strategy
We’ve driven 3.5 hours on a 3,000 mile journey. Progress. Jason and I have unpacked our suitcases here in Easley, SC, where we’re visiting family for a few days before we strike out for Ohio then Iowa. In the meantime, here are a couple shots from moving day....
Due West
Tomorrow marks the end of a ten year run of life in Charleston, SC. The hubby and I are setting out on a new adventure in the Pacific Northwest. Charleston will always be our first love. We moved here from Philadelphia when Jason finished grad school. It’s close to...
Show Off – New Skills and a New Project
Destination Hotels & Resorts recently picked up Town and Country Resort & Convention Center in San Diego, and I’m thrilled to be helping transition the property into the collection. Boasting nearly 1,000 guestrooms and over 200,000 square feet of meeting and...
Is Your Sales Team Just Running with the Pack?
Let’s play “Would You Rather” for a moment. Say you want to take your sweetie for a weekend getaway to a new destination. You see two ads in a magazine for two separate hotels that just opened in that destination. Hotel A showcases its guestroom in its ad. Maybe the...
Crank It Up
Summer is here! School is letting out, and the next few months mean sun, splashing, backyard BBQs, and of course, the summer vacation. In honor of that annual car trip to the beach, the lake, or wherever you might be headed, I’ve put together a little playlist of my...
With Thanks and Gratitude
Today is my official last day as Director of Marketing for Wild Dunes Resort in Charleston, SC. After ten years of marketing campaigns, collateral, new creative, fam trips, video and photo shoots, re-branding, marketing and PR plans, weekly revenue meetings, resort...
Spring Break Got Your Guests Down?
Basking in the sun with a book and a beverage while the kids splash around in the pool. Hitting the links. Hitting the courts. Getting outside in the sunshine period. Spring Break is a welcomed and much-anticipated reprieve from winter’s harsh weather. Well, Spring...
Leaving Las Vegas
I’m at the end of a three day digital travel conference in Vegas, and I’ve been schooled. Travel companies of all sizes are doing some pretty cool new things to increase online conversion using both experience personalization and best practices from the retail...
I have a tool for that.
When I think about the changes in hospitality marketing over the last ten years or so, the first thing that comes to mind is the need for immediacy and the way marketers have had to adapt to this need. I should tell you now, I don’t typically sit around thinking about...
Spark-ly Evening
Charleston is oozing with creativity and marketing talent. And why not? The city is buzzing with growth. With new restaurants popping up everywhere, the growth of the digital corridor and the boon of economic development in general, everyone wants to live and work...
Feel Good Monday
This morning, when I got up to the drive-thru window at a coffee shop I go to pretty regularly, the clerk told me that my coffee had been paid for by the woman in the car ahead of me - she comes in from time to time and likes to pay it forward. This completely made my...
Thank You for Visiting
I was in New York last week for an industry conference. It’s one that I’ve attended for a few years now, and the trip is usually my one and only trip to NY each year. I wasn’t able to get out that much this time – a couple of dinners out with friends was about all,...
Comfy as a Chicken Dinner
My first blog post. Pressure’s on. And I’ll be honest with you, I’ve got nothing. I’m not much of a talker in the first place, so I’m going to be making an effort to update here regularly. But if you stick around, I promise to keep it up. I will say, I find myself...